Frequently Asked Questions
Answers to the most common questions about PlusReserva. Can't find what you're looking for? Contact us.
General
PlusReserva is a platform that connects people offering a bookable paid service with people who want to book it, automatically handling the calendar, payments and confirmations. Learn more on the How it works.
No, registering on PlusReserva is completely free, both for guests and for hosts.
Anyone at least 18 years old with the legal capacity to enter into binding contracts, since the service involves handling payments.
Yes, the same account can be used both to book other users' listings and to publish your own.
Yes, you can choose your preferred language from the menu at the top: the interface updates immediately.
Booking
Browse listings, choose the available date or time slot you prefer, and complete payment by card: you'll get instant confirmation in your personal area.
Payment is made by card via Stripe at the time of booking: PlusReserva never sees or stores your card details.
All your bookings, with their status and payment details, are always visible in your personal area.
Publishing listings
Register, choose your listing's category, add a title, description, photos and price, and set your availability: you can start receiving bookings right away.
Any bookable paid service, managed either as a date range (e.g. rental, accommodation) or as a fixed time slot with limited spots (e.g. dinner, event).
You need to connect a Stripe account via Stripe Connect: it only takes a few minutes, and from then on payments are transferred to your account automatically with every booking.
Yes: Stripe directly collects the information needed to verify your identity under anti-money-laundering regulations. PlusReserva never receives or stores your documents.
Payments and fees
The guest pays exactly the price set by the host, with no markup. PlusReserva retains a service fee equal to 5% of the amount of each booking; the remaining 95% is automatically transferred to the host.
No, never. All payments are handled entirely by Stripe: your card details never pass through PlusReserva's servers.
Cancellations and refunds
Yes: both the guest and the host can cancel a confirmed booking, as long as it hasn't been completed yet.
The guest is refunded 95% of the amount paid (the host's share); the 5% withheld as a service fee is never refundable, regardless of who cancels the booking.
The refund is processed automatically by Stripe as soon as you cancel; how long it takes to actually appear depends on your bank or card network.
Account, security and privacy
Yes: passwords are stored in encrypted form, communications with the site always take place over an encrypted connection (HTTPS), and payment data never passes through our servers. To learn more, see our Privacy Policy.
You can write to us at any time through the Contact.